Fitted furniture design technician

Health, safety and environmental management and risk assessment for example Control Of Substances Hazardous to Health (COSHH), Provision and Use of Work Equipment Regulations (PUWER), Health And Safety At Work Act (HASAWA), Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) and manual handling

Codes of Practice, industry standards and legislation affecting fitted furniture design for example The Construction (Design Management) Regulations 2015 (CDM) or The Building Regulations Part F (England & Wales)

Basic project management including principles and techniques of good project management

How to create and scale fitted furniture designs

Sustainability and protecting the environment in design for example Furniture Industry Sustainability Programme

Fitted furniture design trends, technological developments, new markets and innovation

Ergonomics and anthropometrics in fitted furniture, particularly relating to the ageing population

Third party products such as appliances (ovens, fridges, etc.), worktops and lighting

Fitted furniture products and installation methods including services

Domestic fitted furniture designs, such as kitchens, bedrooms or bathrooms

Presentation techniques for example voice tone, positive body language and use of visuals to enhance messages

How to communicate fitted furniture design proposals visually and in writing to customers and communication methods and how to use them effectively to reach agreement

How to survey locations for fitted furniture installations for example measurement of the installation space and confirmation that products supplied are fit-for-purpose

Symbols, shading, hatching, abbreviations conventions used by the organisation within specifications to convey information on components and materials

The importance of accurate, unambiguous detailing and recording and ways of recording types of structural components to enable placement of the furniture components

Pricing of relevant fitted furniture products and services

How to provide quotes to customers and the records that need to be kept

How the layout and appearance of the fitted furniture showroom influences sales

Acceptable standards for the condition of the fitted furniture showroom

Effective sales and closing techniques to maximise sales

Products and services available to customers

Effective fitted furniture after-sales support programmes for example the importance of this

How sales support and customer care and service, can add value to customer relationships

Techniques for addressing customer queries and problems, including how to manage difficult individuals

Equality and diversity and how this applies in the workplace

Why it is important to develop good working relationships with colleagues and customers

Effective communication skills and techniques including verbal, written and physical non-verbal

Deliver excellent customer service, realise and maintain customer expectations when working in a fitted furniture design environment

How to realise and manage customer expectations for example statutory rights and responsibilities, consumer rights, lead times, after sales support

Work safely at all times, completing health and safety records and reports

Plan, organise and manage furniture design and/or installation projects

Maintain fitted furniture sales, design and installation records required

Record any measurements of components, sub-assemblies, products, models, equipment, layouts or facilities for example kitchen units, wardrobes, desking

Create suitable fitted furniture designs and concepts for furniture to be installed at relevant domestic or commercial premises

Create fitted furniture designs using scale drawings or CAD (computer aided design)

Select appropriate material options, products and components for the fitted furniture designs to meet customer requirements

Present fitted furniture designs to customers for example kitchens, bedrooms or bathrooms

Produce visuals that clearly demonstrate how fitted furniture designs meets the strength, aesthetics, cost and other relevant requirements of the customer brief

Survey locations accurately for fitted furniture installation and designs including taking measurements and other relevant data of locations

Produce representational images which records appropriate and accurate measurements of locations for the placement of furniture components

Determine and record site conditions for example location and identification of the existing utilities and services

Use quoting software systems to cost and price fitted furniture designs and provide and manage quotes to customers

Maintain the fitted furniture showrooms to acceptable standards and mirror relevant design trends

Deliver on sales targets and enhance opportunities for further growth for examples agree next stage by listening to the customer’s requirements and vision

Establish and maintain communications with relevant customers for example ongoing customer service and care provided

Check fitted furniture products and services are prepared, delivered and installed to customers satisfaction

Develop and maintain effective working relationships

Apply effective communication techniques at all levels including written and verbal communication skills

Deliver excellent customer service for example going beyond what the customer expects

Realise and maintain customer expectations

Have a safety-first attitude, ensuring the safety of self and others as appropriate

Takes personal responsibility for meeting objectives of the team and business

Shows integrity, aims for excellence and manages time effectively

Thorough and accurate when accomplishing fitted furniture design tasks

Is friendly and approachable in a fitted furniture design environment

Demonstrates creative thinking when creating designs and concepts

Demonstrate a positive work ethic and can-do attitude showing initiative and self-motivation

Demonstrates professional standards of behaviours and positive personality, to dress appropriately and be aware of personal presentation

Shows ambition, drive and is self-motivated

Proactively seek ways of engaging customers to increase and enhance sales

Be clear and coherent to effectively communicate accurate and complex information professionally and confidently to a diverse audience, in line with business expectations

Sets an example to others, is fair, consistent and reliable

Is customer focused – demonstrates behaviour that puts the customer first

Demonstrates a commitment to delivering quality in the workplace