Facilities manager

Health and safety regulations, standards and guidance, relevance to the occupation and responsibilities.

Strategies for identifying and managing risk.

Regulations and legislation that impact the sector.

Current sustainable practices and developments in the sector.

Waste management strategies.

Principles of facilities project management.

Change management principles and techniques.

Business continuity planning principles and techniques.

Business operation considerations: efficiency, customer satisfaction, competitiveness and ethical issues.

Standard operating procedures (SOP).

Continuous improvement techniques.

Principles of property ownership.

Property asset management techniques.

Fundamental concepts of building design; the features of building, fabric, structures and components. Sustainability of building design.

Building maintenance principles: reactive and planned activities.

Finance and budgeting techniques: Cost centres, devolved budgets, budgeting techniques, budget cycles, levels of authority, cost control.

Resource management requirements and techniques.

Quality assurance procedures and monitoring processes.

Leadership and management techniques: Customer relationship management, negotiating, influencing, networking, commercial awareness, conflict management and assertiveness.

Organisational objectives, requirements and value; Service Level Agreements (SLAs) and Key performance indicators (KPI’s).

Types, quality, and ethical data analysis techniques.

Methods of delivering, receiving and using feedback to improve the quality of business products and services.

Problem solving techniques, diagnostics and root cause analysis.

The organisational and sector digital toolkits and systems. General Data Protection Regulation (GDPR) and cyber security.

Communication techniques: verbal and written.

Principles of equity, diversity, and inclusion in the workplace. Unconscious bias.

Personal wellbeing and mental health awareness.

Continuing professional development: planned and unplanned and recording methods.

Research techniques.

Comply with and manage health and safety procedures in line with regulations, standards, and guidance.

Develop and apply hazard and risk identification and risk management systems and culture.

Comply with sector regulations and legislation.

Develop and apply sustainable practices and developments.

Apply and manage waste management strategies.

Apply facilities project management techniques.

Apply change management techniques.

Apply business continuity planning techniques.

Apply business operation considerations.

Apply and manage standard operating procedures (SOPs).

Apply continuous improvement techniques. Make recommendations for improvement.

Apply property and asset management techniques.

Manage building maintenance activities, for example plans, site inspections or audits

Apply techniques in the management of budgets within department financing and budget.

Manage resource requirements.

Apply quality assurance procedures and monitoring processes.

Manage stakeholders. For example, contractors, consultants, suppliers, end users.

Manage and comply with organisational objectives, requirements and value including Service Level Agreements (SLAs) and Key performance indicators (KPI’s).

Analyse and report different types of data according to its qualities.

Use feedback to improve the quality of the business products and services.

Apply problem solving techniques, identifying issues. Propose solutions to problems.

Monitor, manage and report organisational and sector information technology and digital systems. Comply with General Data Protection Regulation (GDPR) and cyber security.

Communicate verbally and in writing with others for example, colleagues, contractors and stakeholders.

Apply policies and practices to support equity, diversity and inclusion.

Plan and undertake Continued Professional Development (CPD) to meet personal and organisational development. Evaluate CPD outcomes against any plans made.

Undertake research.

Takes personal responsibility for and promotes for health, safety and welfare.

Act ethically.

Promote equity, diversity and inclusivity in the workplace.

Take responsibility for the quality of work.

Respond and adapt to work demands and situations.

Committed to maintaining and enhancing competence of self through Continued Professional Development (CPD).