Senior and head of facilities management

Requirements of strategic asset management; requirements of an occupancy strategy; option appraisal techniques; ergonomics

Service delivery requirements; service delivery models & their implications; analysis & interpretation of data (trends in FM services & delivery models; quantitative & qualitative analysis)

Drivers to compliance; relevant legislation; calculating cost & consequences of compliance and non-compliance; risk management techniques; governance requirements; how to establish monitoring arrangements; risk evaluation; development of risk mitigation plans

Functionality & limitations of management information solutions; how to validate & extract information from data sources; flow of information within an organization; ISO 41001 (international FM standard); “smart building” technology, data analysis and operation; strategic quality management approaches

Scope of FM; trends in FM & FM profession; strategic planning techniques; contribution of FM to the success of an organization and the economy; FM delivery plans for a range of contexts; stakeholder management

Characteristics & uses of programme management theories and techniques (schedule, scope, contract, financial, risk, time, cost, quality, resource and integrative management); strategic impact of change on FM services and teams

How to analyse the links between organizational strategies and plans; FM-related risks and BCP requirements

FM resource, capacity and succession planning; FM technical leadership and management; HR-related legislation affecting the FM function; employee relations

How income is generated in FM; interpretation of financial reports; business planning technique; setting & managing budgets; how to evaluate financial performance; use of capital and revenue budgets

FM procurement policy and practices and their implementation within an overall procurement framework; types of contract (local, organization- wide, formal, informal); contract management techniques

Compliance requirements and their impact on FM; relationship between CSR activities & FM business objectives

Manage portfolios of FM property assets strategically (develop property management strategy; evaluate, monitor and control premises, fabric & building services; identify value creation opportunities)

Lead on FM service delivery and identify opportunities for innovation that create value (evaluate scope and effectiveness of FM service delivery; determine its feasibility; evaluate effectiveness of FM service delivery and innovation)

Scope and evaluate the extent and nature of FM compliance requirements and recommend actions that address the shortfalls (assess risks and implications of non-compliance; differentiate compliance-related accountabilities; monitor and report on compliance performance)

Evaluate FM management information systems to develop FM knowledge and enable quality management (evaluate effectiveness of FM information systems; make recommendations for improvement; develop FM quality management strategy, policies, plans and procedures)

Develop and implement FM strategy and policy for a portfolio of FM services (analyse internal & external environment; ensure policies are ethical, sustainable and aligned with the strategy; evaluate effectiveness of FM stakeholder arrangements)

Apply change and programme management techniques in an FM context (scope need for change; assess strategic impact of change; develop change management plans; evaluate effectiveness of change)

Develop and evaluate FM business continuity plans (BCP) (scope and role of FM in BCP; test & evaluate effectiveness of BCP plans)

Lead and develop the FM workforce to manage assets and deliver services (manage teams to achieve FM objectives; evaluate personal effectiveness; plan & resource teams)

Develop and implement FM operational business plans and budgets (evaluate commercial impact of decisions; analyse implications of improvements; address FM function budget variances)

Procure FM-related goods and services and manage FM supplier and/or contract performance, driving through efficiency and value for money in the supply chain (evaluate effectiveness of procurement arrangements; evaluate supplier proposals; agree contracts; monitor contracts; manage supplier performance)

Develop and evaluate a Corporate Social Responsibility (CSR) plan aligned with the corporate FM strategy (evaluate social, economic, environmental & ethical responsibilities; implement & evaluate CSR plan; promote CSR activities; encourage innovation in CSR in FM function)

Work in partnership with others for the common good

Anticipating and responding to others’ needs and influencing them to enhance performance

Aim for a higher level of excellence

Work for the greater good and not sacrifice high standards for immediate gain or personal benefit

Foster the growth of themselves and others, inspiring them to exceed their personal and professional goal

Approach work in an orderly way

Exceed customer expectations and add value