Furniture manufacturer - Modern Furniture Service Repairer

Industry: Knowledge and understanding of general background of the furniture industry.

Organisation: Knowledge and understanding of the company you are working in. This includes understanding the manufacturing process and how you contribute and fit into it.

Materials: Knowledge and understanding of industry materials. Properties and characteristics of materials used within your organisation

Customers: Knowledge and understanding of customer expectations. Who are the industry customers and what are their expectations in terms of packaging and delivery?

Quality Standards: Know the quality standards which apply to the products and how to check that these have been met. Read and interpret specifications, drawings, cutting lists and other relevant technical information used within your organisation.

Health, Safety and Environment: Knowledge and understanding of the relevant health, safety and environmental requirements and regulations. Understand sustainability within the industry.

Group B: Sewing Borders / Labels: Identify and sort components. Sew materials to specification

Preparation: Raw materials: Identify and explain characteristics of raw materials.

Preparation: Product Specifications: Understand product specification instructions and diagrams

Essential: CNC/NC Processing: Understand the principles of CNC/NC processing. This includes the capabilities of machinery used, how the machinery operates, principles of machinery and the manufacturing processes used in your organisation

Essential: Mechatronics System Principles and Fault Finding: Understand mechatronics systems principles and fault finding. This includes diagnosing simple faults, understanding total production maintenance, engineered systems, and the basic principles of pneumatic, hydraulic, mechanical and electrical actuation systems.

Optional: Assembly: Understand the sequence or assembly and why this is important

Finishing: Colour Match: Identify and carry out basic colour matching to organisational standards

Group A: Joints: Understand the principles of joints used in making hand-crafted furniture

Maintain Tools & Equipment: Perform regular autonomous maintenance tasks on machinery, tools and equipment used.

Problem Solving: Identify issues quickly, solve problems and apply appropriate solutions

Achieve quality and output targets: Carry out work to required quality standards and output targets. High attention to detail, must monitor and check work meets specifications and must follow methodology and processes.

Health & Safety: Comply with health, safety and environmental requirements, relevant statutory regulations and industry standards/codes of practice at all times

Spring Making: Prepare work area, set up machine for appropriate spring type and size and produce springs to the required specification

Quilting: Prepare for and carry out mattress quilting operations. Understand and operate quilting machines

Tape Edging: Prepare work area, set up machinery, select materials and carry out tape edging. Tape edging is usually the final process in mattress making. It involves closing the mattress up by the application of a tape using a sewing machine

Hand Side Stitching: Identify and sort components and sew materials to specification

Panel Cutting: Prepare and cut fabric and components used for panels. Understand and use any machinery used in this process

Mattress Assembly: Assemble mattresses using appropriate components such as spring units and fillings to agreed standards. This will involve the use of equipment such as a glue spray and staple guns.

Tufting: Tuft mattresses to appropriate pattern and standard

Sewing: Produce sewn / seamed components by hand and through the use of machinery

Headboard Upholstery: Upholster headboards including pleats, deep buttoning, ruching and fluting

Upholstery: Prepare, cut and apply upholstery materials, trim and finish divans

CNC Routing: Prepare, set up, operate and maintain computer numerically controlled (CNC) machinery to produce shaped headboards

Wood Machining: Prepare, set up, operate and maintain machinery to produce wood components

Laying and Cutting Fabrics: Prepare and cut fabric and components

Frame Making: Prepare and assemble frames using jigs

Drawer Making: Upholster drawer fronts, prepare and assemble drawers

Ottoman / Adjustable Bed Frames: Produce ottoman or adjustable beds ensuring the mechanisms are correctly attached and in working order

Preparation: Production Process & Flow Requirements: Prepare, arrange and coordinate material flow through identified work stations following required production route

Finishing: Rectification / Rework: Identify faulty products and undertake rectification proces

Finishing: Safe Handling and Storage: Pack and label products in the required format according to customer specification

Optional: Lay Up, Measure & Mark Out: Operate manual and / or automatic fabric spreading equipment using safe systems of work.

Optional: Cut Shapes: Cut shapes using manual hand held cutting equipment and / or CNC fabric cutter according to safe systems of work

Optional: Prepare Cut Parts & Sew Components: Prepare cut components ready for sewing and sew by hand through use of sewing machinery.

Optional: Prepare Cases: Prepare cases in line with filling requirements

Optional: Fill Cases: Fill cases through use of manual and / or automated filling methods

Optional: Finishing: Close filling opening to required standards through use of closing machin

Optional: Operate CNC Machinery: Prepare, set up and operate foam CNC & profiling machinery using safe systems of work.

Optional: Operate Large Cutting Machinery: Prepare, set up and operate vertical and horizontal cutting machines using safe systems of work.

Optional: Operate Small Cutting Machinery: Operate small cutting and shaping machinery using templates and jigs to ensure repeatability and accuracy of component parts

Optional: Prepare Components: Prepare all cut components along with required drawings ready for assembly

Optional: Automated Fabrication: Operate automated fabrication line to required operating procedures.

Optional: Manual Fabrication: Assemble cut parts through correct use of sprayed adhesive equipment and assembly techniques to the required tolerances and quality standards

Essential: Measure and Mark Out: Measure and mark out materials to specification within the acceptable tolerances following standard operating procedures.

Essential: Tooling: Select, prepare and maintain CNC/NC tooling.

Essential: Operate CNC/NC Machinery and Equipment: Operate CNC/NC machinery and equipment to meet company requirements. Prepare tools and equipment including tooling technology and calibration of measuring equipment.

Optional: Methods of Measurement: Inspect and use measuring equipment, keep tools and equipment clear of debris and dirt.

Optional: Jigs and Templates: Use and maintain jigs and templates for furniture production. Jigs are used to ensure repeatability and accuracy in the production of furniture. These can be hand held or mounted on workbenches.

Optional: Sanding: Sand materials for preparation prior to assembly, post-assembly and de-nibbing. Understand grit sizes and the process of sanding. This includes the use of wide belt sander, overhead narrow belt sander, disc sander, bobbin sander, linisher and profile sander.

Optional: Edge Banding: Carry out the edge-banding process following standard operating procedures. This includes colour matching, timber and PVC lippings, calibration and finishing techniques.

Optional: Planning : Prepare, set up and operate planes. This includes surface planer and thicknesser (can be a combined machine) and four sided planer and moulder (for planed all round).

Optional: Joints: Prepare, set up and operate CNC/NC machinery to produce jointed wood and wood­ based products. This includes chisel morticer, chain morticer, slot morticer, dovetailer, vertical spindle moulder, stair router, single-end tenoner, double-end tenoner, round-end tenoner, dowler and router

Optional: Assembly: Assemble components of furniture following standard operating procedures.

Preparation: Requirements: Analyse and agree finishing requirements following organisational procedures. A customer can be internal or external to the organisation.

Preparation: Prepare furniture for finishing: Prepare hand crafted or production furniture for finishing this will include sanding, grain brushing, repair, stripping and general surface preparation.

Finishing: Finishing Applications: Apply stains, sealers, primers, oils, polishes, varnishes, waxes, lacquers and finishing coats to furniture. Finish furniture by spraying.

Finishing: Decorative & Specialist Effects: Create decorative effects or specialist finishes on furniture

Preparation: Customer Service: Agree the requirements, scope of the work and the budget with the customer. Set expectations with the customer.

Preparation: Assessment: Assess items of furniture for repair in order to produce a condition and options report.

Preparation: Requirements: Evaluate and specify restoration requirements. Develop a plan for the restoration work.

Preparation: Research: Carry out research to understand the history of furniture and the different periods.

Restoration: Repair & Restore: Repair structural components. Replicate and restore components.

Basic Finishing: Prepare existing and newly restored surfaces and finish furniture using basic finishing method

Finishing: Reporting: Write a report on the work that has been carried out to include sketches and photographs of the process.

Finishing: Recommendations: Provide the customer with relevant aftercare and instructions and recommendations for future use and handling.

Optional: Decorative Effects: Re- create decorative effects on furniture.

Optional: Re-upholstery: Reupholster structural and decorative elements of furniture. Ensure you use appropriate fabrics.

Optional: French Polishing: French polish furniture using traditional methods to a glass finish.

Machinery, Tools and Equipment: Set up and operate machinery, tools and equipment used to produce furniture. Understand tools and equipment used

Components: Make components of furniture to specification within acceptable tolerances. Understand how and where components are used

Cutting: Use appropriate equipment to cut materials within acceptable tolerances

Veneers and Laminates: Select, prepare and apply veneers to items of furniture

Assembly: Assemble components of furniture. Understand the sequence of assembly and why this is important

Finishing: Apply stains, sealers, basecoats and finishes to production furniture

Measure and Mark Out: Measure and mark out materials to specification

Sanding: Sand materials for preparation prior to assembly, post-assembly and de-nibbing. Understand grit sizes and the process of sanding

Cramping: Position components and apply cramps to ensure products are positioned securely to specification

Fittings: Prepare and assemble components to specification, finishing and checking the assembly conforms to specifications

Gluing: Apply adhesives to components. Understand types, methods and processes involved in gluing

Jigs and Templates: Use and maintain jigs and templates for furniture production. Jigs are used to ensure repeatability and accuracy in the production of furniture. These can be hand held or mounted on workbenches.

Edge Banding: Carry out edge-banding process following standard operating procedures. Edge banding is the process of applying a trim or edge to the piece of furniture to make it neat and aesthetically pleasing.

Electrical/Mechanical Fittings: Fit mechanical or electrical components to furniture

Rectification/Rework: Carry out rectification or rework. This includes assessing and repairing items

Safe Handling and Storage: Pack and store products and components following standard operating procedures. Understand and follow procedures for safe handling of products

Operational: Beds and mattresses: Repair beds and mattress faults including broken frames, replacing tufts, damaged stitching and mattress settlement.

Essential: Measure and Mark Out: Measure and mark out materials to specification within the acceptable tolerances following standard operating procedures.

Essential: Tooling: Select, prepare and maintain wood machining tooling.

Essential: Cutting: Prepare, set up and operate cutting wood machinery.

Essential: Planning: Prepare, set up and operate planes. This includes surface planer and thicknesser (can be a combined machine) and four sided planer and moulder (for planed all round).

Optional: Calibrating: Calibrate measuring equipment, keep tools and equipment clear of debris and dirt and ensure tools are kept sharp.

Optional: Jigs and Templates: Use and maintain jigs and templates for furniture production. Jigs are used to ensure repeatability and accuracy in the production of furniture. These can be hand held or mounted on workbenches.

Optional: Profiling: Prepare, set up and operate profiling wood machinery. This includes vertical spindle moulder (straight work), four sided planer and moulder, high-speed router, double-end tenoner, wood turning lathe, copying lathe, linear shaper, rotary shaper machines

Optional: Boring: Prepare, set up and operate boring wood machinery. This includes single-head machine and multi-head machine.

Optional: Sanding: Sand materials for preparation prior to assembly, post-assembly and de-nibbing. Understand grit sizes and the process of sanding. This includes the use of wide belt sander, overhead narrow belt sander, disc sander, bobbin sander, linisher and profile sander.

Optional: Edge Banding: Carry out the edge-banding process following standard operating procedures. This includes, edge-banding by hand, colour matching, timber and PVC lippings, calibration and finishing techniques.

Optional: Operate Machinery and Equipment: Operate woodworking machinery and equipment to meet company requirements. Prepare tools and equipment including tooling technology and calibration of measuring equipment.

Optional: Joints: Prepare, set up and operate wood machinery to produce jointed wood and wood-based products. This includes chisel morticer, chain morticer, slot morticer, dovetailer, vertical spindle moulder, stair router, single-end tenoner, double-end tenoner, round-end tenoner, dowler and router.

Optional: Assembly: Assemble components of furniture following standard operating procedures. Understand the sequence of assembly and why this is important.

Preparation: Transporting & Handling of Materials: Ensure the safe transportation and handling of installation equipment and materials. The correct type and quantity of installation equipment and materials have to be located and then transported so that they arrive at the location of the installation in good order.

Installation: Prepare Location: Prepare location for assembly and placement of furniture. This involves making the assembly and placement area ready for work and preparing the furniture components for assembly.

Installation: Measure and Mark Out: Measure and mark out materials to specification.

Installation: Power Tools & Hand Tools: Set up and operate tools used to assemble furniture. Understand the tools used within working area and which specific job they are used in.

Installation: Assembly: Assemble components of fitted furniture and understand the sequence of assembly and why this is important

Installation: Installation: Install furniture on location to specification. This includes scribing, fixing and securing of furniture using correct fixings relating to foundation secured to etc., adaptations to non- standard situations to specification (i.e., pipe box, sockets, gas meter)

Post Installation: Re-instate Location: Re-instate a location after assembly and placement of furniture. This involves confirming the end of placement, ensuring all resources are cleared and maintaining customer liaison.

Post Installation: Rectification/ rework: Carry out rectification or rework. This includes changing hinges and handles. Identify snags and awareness of where to seek help and guidance.

Optional Installation: Gluing: Apply adhesives to components and understand types, methods and processes involved in gluing.

Optional Installation: Cut Outs: Complete standard cut-outs in work surfaces for general appliances such as taps, hobs and sinks. This covers using a template, cutting out and finishing the area.

Optional Installation: Cramping: Position components and apply cramps to ensure products are positioned securely to specification.

Optional Installation: Sanding: Sand wooden work tops, trims, cornices and laminate edgings. Understand grit sizes and the process for sanding.

Optional Installation: Veneers & Laminates: Apply edging tape to laminate worktops to specification.

Optional Installation: Jigs & Templates: Use and maintain jigs and templates for furniture installation. Jigs for example hinges and templates for example sinks and work tops.

Optional Installation: Joints: Cut and join components on site. This could include work top jointing, up-stand, cornices and trims.

Optional Installation: Fittings: Prepare and assemble components to specification, finishing and checking the assembly conforms to specifications

Optional Installation: Electrical / Mechanical Fittings: First fit mechanical or electrical components to furniture.

Optional Installation: Finish composite worktops: Finish work tops to specification following manufacturers’ instructions.

Prepation: Assessment: Carry out an assessment of the fault. Assess and specify requirements for work to be carried out and agree with customers.

Recommendations: Provide customers with relevant aftercare and instructions and recommendations for future use.

Sign Off: Report: Complete reports on the work carried out.

operational: Upholstery: Repair upholstery faults including fabrics, frames, fillings, stitching, scratches, scuffs, tears, holes, seam issues, discolouration and colour loss, arms, collapsed surfaces and springs.

Operational: Furniture: Repair furniture faults including cosmetic, structural, veneers, foil and laminated surfaces.

Operational: Flat pack: Repair flat pack furniture faults including cosmetic and structural.

Operational: Mechanisms and fittings: Repair/replace mechanism and fittings faults including lifting mechanisms, recliners and electrical components,

Operational: Leather repairs: Repair scuffs, scratches, stains, burn marks, water marks and discolouration in leather.

Cut Fabrics and Components: Prepare and cut fabric and components used in upholstery.

Frame Construction: Construct upholstery frames to specification. Understanding the methods used to construct frames

Sewn / Seamed Components: Produce sewn / seamed components by hand and through the use of machinery.

Suspensions and Foundations: Select materials for suspensions including springs, pocket springs, sprung units and webbing. Apply these to frames using appropriate modern or traditional methods, tools and equipment.

Upholstering: Measure and cut fabric, fit, apply and finish top covers including fluting, pleating and buttoning.

Loose Covers: Cut, sew and fit loose covers to specification.

Repair: Repair joints and frame ready for re-upholstery and revive and polish show-wood frame.

Jigs and Templates: Use and maintain jigs and templates. Jigs are used to ensure repeatability and accuracy in the production of furniture. These can be hand held or mounted on workbenches.

Produce Templates: Determine details of templates from specifications, mark out, measure dimensions and cut templates using appropriate tools and equipment.

Resolve Faults in Leather: Deal with scuffs, scratches, stains, burn marks, water marks and discolouration in leather.

Filling Materials: Select and fix filling materials. Understand different types and fixing methods

Fit Mechanical or Electrical Components: Assemble, fit and quality assure components.

Cushions and Padded Items: Measure and cut fabric; sew components to produce scatter, box and bolster cushions.

Frame Finishes: Finish and polish show-wood frames, apply stains, sealers basecoats and finishes.

Trimmings and Finishings: Position and fix trimmings and finishings. This includes castors, valances, borders, skirts, dust covers and feet and legs.

Strip Down Furniture: Strip back existing upholstery to frames. Understand when and how to retain original foundation work

Collaboration & Adaptability: Willing to both listen and learn and to accept changing priorities and working requirements.

Collaboration & Adaptability: Work effectively with others in a team whilst maintaining effective professional working

Time management: Time management and ability to complete work to schedule

Pride in the workplace: Organise work space for efficiency and effectiveness by identifying and storing items used, maintaining work area and sustaining order

Post Installation: Customer Service: Develop customer relationships. This includes building customer confidence in the level of service provided, meeting the ongoing needs and expectations of customers and developing relationships between customers and your organisation

Prepation: Customer Service: Develop customer relationships. This includes building customer confidence in the level of service provided, meeting the ongoing needs and expectations of customers and developing relationships between customers and your organisation.