Electrical, electronic product service and installation engineer

Health & safety regulations and practices relevant to the role.

Testing to EU/BS Product Standards.( oven internal temperature & surface temperature tests)

PAT (Portable Appliance Testing)

Customer care techniques including any particular company policies.

Environmental legislation ie WEEE (Waste Electrical & Electronic Equipment) Directive.

Health and safety regulations and practices including waste carriage regulations and Electrostatic Discharge (ESD).

Electrical services, utility services, signal requirements and network connections.

Manufacturer™s installation requirements eg: Ventilation, building strength, viewing distance and other site requirements.

The operating principles and products operating sequence.

The function of software in the operation of the product.

Manufacturer™s service manuals as appropriate.

The importance of van stock maintenance.

The principles by which the product operates to help diagnose the faulty area and component or software.

Observe health and safety regulations and procedures including:

Apply electrical safety tests.

Avoid the hazard left by residual energy.

Ensure all tools and equipment are safe and fit for purpose.

Understand and apply EU/BS product standards.

Apply Portable Appliance Testing.

Identify and use the appropriate mode of communication and be able to deal with and listen to customers.

Comply with health and safety procedures to protect colleagues, customers and their family.

Resolve disputes and know who to report to in case of problems.

Research and apply environmental legislation that is current and appropriate to installations and repairs.

Advise customers on energy saving practices and choosing environmentally friendly purchases in the future.

Use the correct lifting techniques.

Apply safe stowing procedures.

Fit / remove safety bolts.

Deliver product.

Agree suitable site, with customer, for installation.

Carry out electrical safety tests.

Install product to manufacturer's regulations.

Make network connections including WiFi, Internet and blue tooth.

Demonstrate product to customer's satisfaction ensuring customer can operate product.

Complete paperwork including re-call registration if agreed with customer.

Select, use and apply diagnostic tools and aids to locate fault.

Ensure that there is not a primary reason for fault occurring.

Ensure replacement components are correct and meet specification.

Replace components or reinstate software using correct sequence, appropriate tools and techniques.

Ensure no damage to other components.

Ensure product is working properly, test it for electrical safety, EU/BS Standards and demonstrate it to the customer.

Communicate technical findings and Product / claim investigations, both verbally and in writing.

Observe and adhere to the principals of Electrostatic Discharge (ESD) when handling spare parts and open products

Apply the appropriate electrical, electronic & software principles to understanding the nature and reason for faults.

Understand and apply the principles behind product connectivity

Understand and complete Network & Router set-up

Relate performance to speed and/or set-up of the customer network

Understand Apps and use them in product function & troubleshooting

Giving a good impression of their employer and themselves by being polite and appropriately dressed.

Having a friendly greeting and manner to colleagues and customers

Showing respect for customer™s property and possessions

Having concern for the safety of colleagues, customers, their family and pets

Continuing ˜personal professional development™ in an industry that is changing rapidly

Developing a trusting relationship with customers and colleagues